How do I make my business number ring the whole team on Tekmatix?

• Ring several people at once. You can send number pool calls to up to six selected team members, and their devices ring at the same time.
• Answer on any device. Each person can answer on the device they prefer: web, mobile, a desk phone, or their own phone number.
• Your choices are remembered. The team members you pick are saved and show again the next time you open the pool.

Fewer missed calls. When one person is busy, someone else can pick up. Every missed call is a customer who might ring your competitor next.

Your team can work from anywhere. People can answer on the app, at a desk or on their own phone, so calls reach them whether they're in the office or out on the road.

Call tracking and team answering together. You keep the tracking that tells you where callers came from, and the call reaches the people who can help.

Faster answers, better first impressions. A quick "hello" from a real person beats a voicemail every time.

• A number pool already set up in your Tekmatix account. If you don't have one yet, we walk through it in our post on seeing which ads are driving your phone calls.
• Your team members added as users in your Tekmatix account.
• Each team member's preferred ring channel set in their user settings (we show you how below).

1. Open your usersGo to Settings, then Users/My Staff.
2. Edit the team memberClick Edit next to the person you want to set up.
3. Set their default channelOpen Call & voicemail and choose their Default channel for ring all. This is the device their phone rings on when a call rings the whole team.

1. Open your number pool's settingsFind the number pool you want to update and open its settings.
2. Turn on ringing for selected usersSwitch on Ring Incoming Call to selected Users.
3. Pick your teamChoose up to six team members. When a call comes in, their devices ring at the same time, using the ring channel each person has set.
4. Check your selectionsYour selections are saved and show again the next time you open the pool, so you can come back and change who rings at any time.

• Six people is the limit. You can select up to six team members per number pool.
• Everyone rings at once. The selected devices ring at the same time, and whoever is free can answer.
• Each person picks their device. The device that rings is the one set in their Default channel for ring all setting.
• Your call tracking still matters. The number pool is still doing its tracking job, so keep its snippet on your website or funnel.

1. Cover the front desk. Select your reception and admin team so the first free person always answers new enquiries.
2. Keep tradies on the road reachable. Team members out on jobs can set their own phone number as their default channel and still pick up calls from your website.
3. Match the pool to the right people. If you run a separate number pool for one service or campaign, select the team members who know that service best.
4. Use the whisper message. If your pool has a whisper message like "Call from [Source]", whoever answers knows where the caller came from before they say hello.
5. Review your missed calls. Keep an eye on your call reporting for a few weeks. If calls are still being missed at certain times, add another team member to the pool or adjust who's selected.