How do I send personalised images in WhatsApp templates on Tekmatix?

• A rebuilt template builder. Category, type, naming, body, media, buttons and variables are all on one screen. A live phone preview updates as you edit the header, body, media and buttons. AI template generation and the Reputation template builder use the same screen.
• Per-contact media headers. Instead of a fixed URL, the media field can map to a custom field or a dynamic value. The file is worked out for each contact at send time.
• It works almost everywhere you send. Per-contact media works in workflows and automations, conversations, bulk actions, calendar appointments, reputation review requests and Missed Call Text Back.
• Clear errors instead of wrong files. If a value is empty or invalid for a contact, the send fails with a clear error rather than sending the wrong file.

Messages that feel made for one person. An image with someone's name on it stands out in a busy chat list far more than a generic banner.

One template, many files. You don't need a separate template for every customer's document. One approved template can send each person their own file.

Less manual sending. Quotes, invoices, tickets or certificates can go out automatically from a workflow instead of being attached one by one.

Fewer mistakes. If a file is missing for a contact, you get an error, not a message with someone else's document in it.

• WhatsApp connected to your Tekmatix account.
• A custom field on your contacts that holds the link to each person's image or document, or a personalised image link you can build with contact details.
• Links that are public. The file must be at a public HTTPS link that WhatsApp can download. Private Google Drive links, links behind a login and empty fields will fail.

1. Store the link on the contactSave a public HTTPS link to each person's file in a contact custom field. For example, a link to their quote or invoice.
2. Open the template builderGo to Settings, then WhatsApp, then Templates, and create or edit a template.
3. Map the media fieldIn the media header, map the template's media field to that custom field instead of a fixed URL.
4. Send itSend the template from a workflow, a bulk action or a conversation. Each contact receives the file from their own custom field.

1. Design your personalised imageCreate the image in an image personalisation service, such as NiftyImages, with a placeholder for the contact's name.
2. Use the personalised link as the media headerIn your template's media header, use that service's personalised image link as the value, with the contact's details filled in dynamically.
3. Send to your listRun a bulk action to send the template. Each person sees an image with their own details on it.

• Links must be public. The file has to be at a publicly reachable link that WhatsApp can download.
• Private links fail. Private Google Drive links, links behind a login and empty fields will not send.
• You'll see an error, not a wrong file. If a contact's value is empty or invalid, the send fails with a clear error.
• Templates still need approval. WhatsApp templates are reviewed before you can use them, the same as always.

1. Send quotes automatically. When a quote link is saved to a contact, trigger a workflow that sends it on WhatsApp with a short note and a button to reply.
2. Personalised welcome images. Greet new customers with an image that says "Welcome, [first name]" when they join your list or buy for the first time.
3. Event tickets in the chat. Store each attendee's ticket link on their contact and send it in the reminder before your event.
4. Certificates for course completions. When someone finishes a course, send their certificate straight to WhatsApp with a congratulations message.
5. Appointment details that stand out. Calendar appointments support per-contact media too, so you can send each person a map, a prep sheet or a document that fits their booking.