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How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
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How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
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Marketing

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
Back to Blog
How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
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CRM

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
Back to Blog
How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
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How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


WhatsApp schedule sendSchedule WhatsApp messagesWhatsApp template schedulingTekmatix message schedulingWhatsApp scheduled messagingClient communication via WhatsAppHow to schedule a WhatsApp message in TekmatixCan I schedule WhatsApp templates in Tekmatix?Tekmatix WhatsApp automation for appointment remindersWhy can’t I send WhatsApp messages after 24 hours?
Back to Blog
How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

May 27, 20253 min read

How To Schedule WhatsApp Messages in Tekmatix for Timely Client Communication

Keeping your clients informed at just the right time can make all the difference in customer experience. Whether you’re confirming appointments, following up on inquiries, or sending updates — Tekmatix’s WhatsApp Schedule Send feature lets you plan and schedule your messages in advance, so nothing slips through the cracks.

This guide shows you exactly how to schedule both WhatsApp templates and free-form messages using the Conversations tab in Tekmatix — no guesswork, no missed messages.


Why It Matters

  • 🔁 Automate routine communication without being glued to your device.

  • Send messages at the right time, even after business hours.

  • 🤝 Enhance customer engagement by being prompt and consistent.

  • 📅 Free your team’s time with message scheduling.


Use Case Example:

Say you’re running a coaching business. A client books a session for Thursday morning. On Wednesday night, you want to remind them—but your team finishes work at 5 PM. Instead of sending it manually, you schedule a WhatsApp message for 8 PM with the session details. The client gets it at the perfect time, and your team doesn’t have to stay late.


How-To Schedule a WhatsApp Template in Tekmatix

Use this method when you want to send a pre-approved message template to a contact (e.g., appointment reminders, follow-ups, order updates).

🔹 Step-by-Step:

  1. Go to: Inbox > select the contact.

  2. Choose the WhatsApp tab and select your preferred text snippet.

Choose WhatsApp Platform in Inbox

Select Text Snippet

  1. Click the calendar icon (next to the Send button).

    Click on Calendar Icon and Set Up the Schedule Send

  2. Pick the date and time you want the message to be sent.

  3. Click Schedule Send.

Note: The date/time must be in the future.


📌 How-To Schedule a Free-Form WhatsApp Message

Free-form messages can only be sent if there’s an active 24-hour Customer Service Window — this starts when the customer last messaged you.

🔹 Step-by-Step:

  1. Go to: Inbox > choose a contact.

  2. Select the WhatsApp tab.

  3. Type your message directly into the text box.

    Free Form Message and Schedule Send


  4. Click the calendar icon next to the Send button.

  5. Choose the date and time (must be within 24 hours of their last message).

  6. Click Schedule Send.

🕐 You can only schedule free-form messages during an open 24-hour messaging window.


Frequently Asked Questions (FAQs)

Q1: Can I schedule a WhatsApp template message for later?
✅ Yes. Just follow the steps in the first section above to select a template and schedule it.

Q2: Can I schedule free-form WhatsApp messages too?
✅ Yes, but only if the customer messaged you recently (within the last 24 hours).

Q3: What is a “Customer Service Window”?
🕒 It’s a 24-hour window that begins when a customer sends you a message. During this time, you can reply with any message type (no template needed).

Q4: What if the 24-hour window has closed?
🚫 You won’t be able to send a free-form message. You’ll need to use a WhatsApp template instead.

Q5: How do I confirm my message was scheduled?
✔️ After clicking Schedule Send, a confirmation appears in the chat showing the scheduled message and timestamp.

Q6: Can I edit a scheduled message?
✏️ Not at the moment. To make changes, delete the scheduled message and schedule a new one.


📣 Final Tip:

Use scheduling to automate appointment reminders, event follow-ups, or payment nudges without adding more manual work for your team. A little planning = a lot of saved time.


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© TekMatix 2025

© TekMatix 2025