Building an AI chat agent is only the first step. The real challenge is making sure it responds accurately to real customer conversations before it goes live.

With Prompt Optimizer for Conversations AI in Tekmatix, you can test your AI agent against realistic customer scenarios, identify weak spots, and automatically improve its prompt—all without affecting your live chatbot.

Instead of guessing how your AI will perform, Prompt Optimizer lets you validate, refine, and optimize your Conversations AI agent before customers ever interact with it.

What's New?

Prompt Optimizer now supports Conversations AI, allowing you to:

• Generate realistic customer conversation scenarios

• Test your AI agent using real chat interactions

• Evaluate conversation quality with AI-powered scoring

• Automatically improve prompts based on failed conversations

• Safely optimize your chatbot without modifying your live agent

Everything happens using a cloned version of your AI agent, so your production experience remains completely unaffected until you're ready to apply the improvements.

Build Your AI Testing Plan

Before testing begins, Prompt Optimizer helps you create a comprehensive test plan tailored to your Conversations AI agent.

Automatically Generated Test Scenarios

Tekmatix analyzes your AI agent and creates realistic customer conversations based on:

• Your existing AI prompt

• Selected language

• Knowledge Base content

• Appointment booking configuration

• Connected actions and automations

Each scenario includes:

• A customer persona

• An opening message

• Expected behaviors

• A priority level

This gives you meaningful test cases without having to manually create every conversation.

Reuse Previous Test Scenarios

Already ran tests before?

You can reuse previous scenarios instead of starting over, making it easy to compare improvements across multiple prompt revisions.

Multi-Language Support

Prompt Optimizer automatically works in your agent's configured language.

That means:

• Test scenarios remain localized

• AI evaluations are language-aware

• Optimized prompts are generated in the correct language

Track Available AI Usage

Before running your tests, you'll see:

• Daily free AI message usage

• Remaining available messages

• A pre-run checklist to verify your configuration

This helps ensure everything is ready before testing begins.

Test Your Conversations AI Agent

Once your testing plan is configured, Prompt Optimizer begins interacting with your AI agent using realistic customer conversations.

Unlike simple simulations, these are actual chat exchanges where your cloned AI agent responds naturally to each message.

Monitor Real AI Actions

During testing, Prompt Optimizer records when your AI agent performs actions such as:

• Appointment booking

• Human handoff

• Workflow triggers

• Bot transfers

• Stop Bot actions

• Automatic follow-ups

• Contact field updates

• Knowledge Base searches

This provides complete visibility into how your chatbot behaves during real customer interactions.

Review Conversation Scores

Every completed conversation includes:

• Complete chat transcripts

• AI-generated evaluation scores

• Expected versus actual outcomes

• Detailed explanations of successes and failures

Rather than simply assigning a score, Prompt Optimizer explains exactly why your AI agent succeeded—or where improvements are needed.

Background Processing

Tests continue running even if you leave the page.

When you return, your completed evaluations and optimization suggestions will be ready for review.

Improve Your AI Prompt Automatically

Once testing is complete, Prompt Optimizer helps refine your chatbot prompt using AI.

One-Click Prompt Improvement

With a single click, Tekmatix can:

• Analyze failed conversations

• Identify root causes

• Rewrite your prompt

• Generate an improved version ready for testing

This dramatically reduces the manual effort required to improve prompt quality.

Automatic Optimization

Want even better results?

Prompt Optimizer can automatically perform multiple optimization cycles until your desired accuracy target is reached.

Instead of manually editing prompts after every test, Tekmatix continuously improves them through repeated testing and refinement.

Compare Prompt Changes

Before applying any updates, you'll see exactly what changed.

The built-in prompt comparison view highlights additions, removals, and revisions so you can confidently review every improvement.

Best Performing Prompt

Every optimization attempt is saved.

Prompt Optimizer highlights the highest-performing version, allowing you to compare previous attempts and choose the best-performing prompt before publishing it.

Safe Testing for Production AI Agents

Prompt Optimizer is designed to protect your live chatbot while you experiment.

During testing:

• A cloned copy of your Conversations AI agent is used

• Your production prompt remains unchanged

• No updates are applied until you select Use Prompt

Temporary test contacts created during evaluation are automatically removed afterward, helping keep your CRM clean and free from testing data.

Best Practices

To get the most accurate testing results, keep these recommendations in mind:

• AI evaluation scores may vary slightly between test runs and should be treated as guidance rather than absolute measurements.

• Actions such as appointment bookings, workflow triggers, and handoffs execute during testing, so using dedicated test calendars and workflows is recommended.

• Long or inactive conversations automatically time out to ensure every testing session completes successfully.

  

Why This Matters

Testing AI prompts manually can be slow, inconsistent, and difficult to scale.

Prompt Optimizer gives you a structured way to validate your Conversations AI agent, uncover hidden issues, and continuously improve performance before customers experience your chatbot.

By combining realistic testing, AI-powered evaluations, automatic prompt optimization, and production-safe deployment, Tekmatix helps you launch more reliable AI conversations with greater confidence.