Tekmatix has introduced more flexible billing options for Conversation AI and Voice AI, giving you greater control over how you charge clients for AI usage.

Instead of only applying a percentage markup to the underlying AI usage cost, you can now choose to charge a fixed rate for each Conversation AI or Voice AI interaction.

This makes AI pricing much easier to understand, package and sell, particularly if you are reselling Tekmatix services to your own clients.

What’s New?

You can now choose between two billing models for Conversation AI and Voice AI:

• Markup-based billing

• Fixed-rate billing

With fixed-rate billing, you decide exactly how much your client will be charged for each AI interaction.

For example, you could charge $0.50 for every Conversation AI message processed.

Your client would then be charged the same $0.50 rate each time, regardless of the underlying AI processing cost for that individual interaction.

This gives you a much simpler and more predictable way to package AI services.

Choose Different Billing Models for Different AI Products

Your billing model can be configured separately for Conversation AI and Voice AI.

This means you could, for example:

• Use fixed-rate billing for Conversation AI

• Continue using markup-based billing for Voice AI

• Charge different rates across different client accounts

• Adjust your pricing model as your AI services evolve

You are not locked into one billing method across your entire Tekmatix account.

You can select the pricing structure that makes the most sense for each product and each client account.

Why Fixed-Rate AI Billing Matters

AI usage costs are often calculated based on variables such as tokens, processing requirements and usage volume.

While that makes sense behind the scenes, it can be difficult to explain to clients.

Most customers do not want to calculate token usage or try to predict exactly what every AI interaction will cost.

They simply want to know:

“How much is this going to cost me?”

Fixed-rate billing gives you a much easier answer.

Instead of explaining fluctuating AI processing costs, you can offer clients one clear and consistent rate.

That can make your AI services easier to:

• Explain

• Package

• Quote

• Sell

• Budget for

• Include within recurring service plans

Predictable pricing can also make it easier for clients to understand the value of the service without getting distracted by complicated usage calculations.

Fixed Rate vs Markup Billing

Both billing options remain available inside Tekmatix.

Fixed-Rate Billing

You set a predetermined amount that the client is charged for each applicable AI interaction.

This can be useful when you want simple, predictable customer-facing pricing.

Markup-Based Billing

You continue charging based on the underlying usage cost, with your chosen markup added on top.

This may be preferable if you want your client pricing to remain directly connected to actual consumption.

There is no universally “better” option.

Fixed-rate pricing gives you simplicity and predictability, while markup pricing can give you closer alignment between your costs and what your customer pays.

Protecting Your Profit Margins

There is one important thing to remember when using fixed-rate billing.

Your own Tekmatix AI usage charges are still calculated according to actual usage.

The fixed rate changes what you charge your client. It does not turn your own underlying AI costs into a fixed amount.

For that reason, it is important to review your average Conversation AI and Voice AI usage before deciding on your client-facing rate.

Consider factors such as:

• Your average AI processing cost

• Typical client usage

• Higher-than-average usage scenarios

• The margin you want to maintain

• Whether additional service or support is included in your price

For example, setting your fixed rate too close to your average underlying cost may leave very little room for fluctuations.

Building an appropriate margin into your pricing can help protect profitability as usage changes.

How to Use Fixed-Rate AI Billing in Your Business

Fixed-rate billing can be particularly useful if you package Tekmatix AI tools as part of your own services.

You might use it to create:

• AI chatbot packages

• AI customer support services

• AI lead follow-up packages

• Voice AI receptionist services

• AI appointment booking packages

• Automated sales follow-up services

• Managed AI services

• Recurring AI subscription packages

Instead of selling clients an unpredictable usage charge, you can create a pricing structure that is easier for both you and your customers to understand.

Greater Control Over Your AI Pricing

The addition of fixed-rate billing gives Tekmatix users more flexibility over how Conversation AI and Voice AI services are commercialised.

You can keep traditional markup pricing where it makes sense, introduce fixed pricing where simplicity is more important, and configure different models across different AI products and client accounts.

The result is greater control over your pricing, clearer costs for your clients and more flexibility when turning Tekmatix AI tools into profitable services.