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SMS Not Sending
Troubleshooting tips if your SMS are not sending:
Messages will not send if the body exceed the limit of 1600 characters.
If you are using a trigger to send sms. Check the body of message. Also, check to see if there is a custom value of {{message.body}}
Example, if someone replies via email and there email exceed the limit of 1600 characters, the message will not send if you have the custom value {{message.body}}
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SMS Not Sending
Troubleshooting tips if your SMS are not sending:
Messages will not send if the body exceed the limit of 1600 characters.
If you are using a trigger to send sms. Check the body of message. Also, check to see if there is a custom value of {{message.body}}
Example, if someone replies via email and there email exceed the limit of 1600 characters, the message will not send if you have the custom value {{message.body}}
