Tekmatix Help Articles
Love your help
Use the search bar below to find help guides and articles for using Tekmatix
Use the search bar below to look for help articles you need.
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
Latest Blog Posts
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
Marketing
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
CRM
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
Join The TekMatix Newsletter
Get sent regular tech and business growth tips.
Web Design
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
How to Manage, Export and Recover Abandoned Checkouts in Tekmatix
If customers are making it all the way to checkout but disappearing before completing their purchase, you now have more tools inside Tekmatix to help bring those sales back.
The Abandoned Checkouts area in Tekmatix has been updated with a refreshed interface, improved search and filtering, CSV exports, easier access to abandoned cart notification settings, and shareable recovery links.
This makes it much easier to find abandoned orders, understand what customers left behind, follow up with potential buyers and recover sales that may otherwise have been lost.
What Are Abandoned Checkouts?
An abandoned checkout occurs when a customer adds products to their cart, begins the checkout process, but leaves before completing their purchase.
Instead of letting those potential sales disappear, Tekmatix allows you to review abandoned checkout activity and take action to encourage customers to return and complete their order.
What’s New in Tekmatix Abandoned Checkouts?
Export Abandoned Checkout Data to CSV
You can now select individual abandoned checkouts, multiple records, or all records displayed on the current page and export them as a CSV file.
Your export can include useful information such as:
Customer details
Address information
Cart totals
Products
Discounts and coupon information
Checkout activity
Email status
Recovery status
Checkout URLs
Store information
Abandonment details
This is useful when you want to analyse abandoned checkout behaviour, create reports, work with your data outside Tekmatix or identify customers who may need additional follow-up.
Search for Customers More Easily
Finding a particular abandoned checkout is now much faster.
You can search using a customer’s:
Name
Email address
This makes it easier to investigate a particular customer interaction or quickly locate an abandoned purchase when someone contacts your business.
Filter Your Abandoned Checkouts
The Add Filter option gives you more control over which abandoned checkout records you see.
You can filter by:
Email Status
Recovery Status
Date Range
For example, you could use filters to find customers who abandoned their checkout within the past week and have not yet recovered their order.
That gives you a much more focused list of customers to review or follow up with.
Quickly Configure Abandoned Cart Recovery Emails
You can now access your Abandoned Cart Notification Settings directly from the Abandoned Checkouts page.
Simply select Configure Notifications to review or update your automated abandoned cart recovery email settings.
From here, you can manage details such as:
Recovery email template
Email subject line
Delivery timing
This means you can move directly from reviewing abandoned orders to managing the automated recovery email designed to encourage customers to complete their purchase.
Copy and Share a Customer’s Recovery Link
Sometimes automation isn’t enough.
A customer may contact your team asking where their checkout went, or you may want to personally follow up with a high-value customer.
Tekmatix now makes this easier with shareable recovery links.
Open an abandoned checkout and you can copy the customer’s checkout URL and send it directly to them.
The customer can then return to their abandoned checkout and continue completing their purchase without having to start the entire process again.
Recovery links can be shared through channels such as:
Email
SMS
Direct messages
Customer support conversations
This can be particularly useful for:
Customer support conversations
High-value purchases
Sales team follow-up
Manual abandoned cart recovery
Customers who experienced an interruption while purchasing
How to Manage Abandoned Checkouts in Tekmatix
To access your abandoned checkouts:
Go to Payments.
Select Orders.
Open Abandoned Checkouts.
Search for a customer or use Add Filter to narrow the results.
Select one or more checkout records if you want to export the data.
Click Export CSV.
Open an individual checkout if you want to copy and share its recovery link.
Select Configure Notifications if you want to manage your automated abandoned cart recovery email.
How to Export Abandoned Checkout Data
To create an export:
Open Payments > Orders > Abandoned Checkouts.
Select at least one abandoned checkout record.
Select multiple records if required.
Click Export CSV.
You can also use Select All to select all records currently displayed on that page.
Important Export Limits
There are a few things to keep in mind when exporting your abandoned checkout data.
Export CSV only becomes available after at least one record has been selected.
Select All selects the records on the current page rather than automatically selecting every abandoned checkout in your account.
Exports containing 5,000 records or fewer download immediately.
If an export contains more than 5,000 records, Tekmatix processes the export and delivers the completed CSV file by email.
How to Recover an Abandoned Checkout Manually
If you want to personally help a customer complete their purchase:
Go to Payments > Orders > Abandoned Checkouts.
Locate the customer using search or filters.
Open their abandoned checkout.
Copy the available checkout recovery URL.
Send the link directly to the customer.
The customer can use the link to return to their abandoned checkout and continue their purchase.
Recovery links can work across different devices, browsers and sessions, making it easier for customers to return even if they are no longer using the same device they originally started shopping on.
Using Automated Abandoned Checkout Recovery
Tekmatix also allows you to automatically send an abandoned cart recovery email after a customer leaves an ecommerce Store checkout.
You can manage these settings from the Abandoned Cart Notification Settings area.
This built-in notification is designed specifically for ecommerce Store checkouts.
If you are using Funnel or Website order forms, abandoned checkout recovery should instead be configured using Tekmatix Workflows, where you can create a more customised follow-up process.
Workflows can also give you more flexibility if you want to create a broader abandoned checkout recovery campaign using actions such as email, SMS and other automated follow-up steps.
Why This Update Matters
Abandoned checkouts are not always lost customers.
Someone may have been distracted, experienced an interruption, wanted to double-check something before buying or simply forgotten to return.
Having better visibility into abandoned checkout activity gives your business another opportunity to reconnect with people who have already demonstrated a strong intention to purchase.
With improved search, filtering, exporting, automated recovery emails and direct recovery links, Tekmatix gives you more ways to turn abandoned checkouts into completed sales.
Instead of simply seeing that a checkout was abandoned, you can now more easily understand what happened and take action.
Turn More Abandoned Checkouts Into Sales
The improved Abandoned Checkouts area gives you a clearer way to manage potential lost sales from one place.
Use filters to identify the right customers, export your checkout data when you need deeper analysis, configure automated recovery emails to follow up at scale, and use recovery links when a personal approach makes more sense.
And if you need a more customised abandoned checkout recovery process, Tekmatix Workflows can help you build a more advanced follow-up sequence.
Because sometimes the sale isn’t lost.
The customer simply needs a little help getting back to the checkout.
IMAGES:
