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How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
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Latest Blog Posts

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
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Marketing

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
Back to Blog
How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
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CRM

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
Back to Blog
How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
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How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
Back to Blog
How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

August 03, 20252 min read

How To Use Human Handover in Tekmatix Conversation AI (Without Losing Customers Mid-Chat)

Why It Matters:
Not every customer question can be answered by a bot—especially when things get complicated. That’s where Tekmatix’s new Human Handover feature comes in. Now, your AI assistant can automatically pass the conversation to a real person based on predefined triggers like “I want to talk to a human,” repeated failure to respond correctly, or missing information. No more customer frustration, no more lost leads.

What Is Human Handover?

Human Handover is a feature within Conversation AI that lets your bot escalate conversations to a real staff member when it recognizes it can’t help. This ensures conversations continue smoothly—without dropping the ball.


When to Use It

  • Customers ask to speak with a real person

  • Bot fails to answer after two tries

  • AI doesn’t recognize or understand the query

  • You want to add a safety net for high-stakes or sensitive topics


Sample Scenario:

Business Type: Online Coaching Business
Use Case: A client wants to discuss a personal payment dispute. They type, “Can I speak with someone?”

With Human Handover enabled, the bot detects the request and immediately:

  • Assigns the chat to a human team member

  • Sends a confirmation message

  • Pauses itself so the user isn’t spammed

  • Tags the chat “human_handover”

  • Notifies your team and even creates a follow-up task

No escalation missed. No lead lost.


How to Set Up Human Handover in Tekmatix

Step 1: Enable Human Handover

  1. Go to Settings > Conversation AI > Select Bot > Bot Goals.

  2. Scroll down and select Human Handover.

  3. Toggle ON to begin configuration.

Step 2: Choose When to Trigger the Handover

Pick one or more of the following scenarios:

  • Contact Request (e.g., “Can I talk to a human?”)

  • Lack of Information (bot doesn’t know the answer)

  • Failed Resolution (bot failed to solve the issue twice)

Step 3: Configure the Action Plan

  • Assign the Conversation
    Choose a specific team member or auto-assign.

  • Auto-Create a Task
    (Optional) Check the box to generate a task with a default note. Task is due in 24 hours.

  • Send a Closing Message
    Default: “Thank you! Someone from the team will get back to you.”

  • Pause the Bot
    This prevents the bot from continuing responses until the human takes over.

  • Tag the Chat
    The default tag added is: human_handover (you can customize this).

Step 4: Set Up Staff Notifications

Ensure human agents know when they’ve been assigned:

  1. Go to Settings > My Staff

  2. Choose the staff member.

  3. Enable:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me


Notes

  • You can configure up to 6 different handover actions per bot.

  • Human Handover is currently in Labs, so you’ll need to enable it manually first.


Pro Tip:

Pair Human Handover with workflows that send an internal or email notification when triggered. This ensures faster response and better team coordination.

conversation ai human handoverhuman handoverconversation aiai to human chat transferai chatbot transferair chatbot handoverchatbot escalate to humanai conversation escalationtransfer to live agent supporthow to enable human handover in tekmatix aiautomate chatbot to human support in tekmatixai escalate to a real persontekmatix support bot handoff processroute chatbot to human staffbot goals for better customer service
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© TekMatix 2025

© TekMatix 2025