How To Let Your Tekmatix AI Bot Respond to Voice Messages with Audio Response

Why This Feature Matters

Many customers prefer sending voice notes instead of typing messages, especially on platforms like WhatsApp, Instagram, and Messenger. If your AI bot can only respond to text, you may miss important conversations or delay responses.

With Audio Response in Tekmatix Conversations AI, your AI bot can listen to customer voice messages, transcribe them automatically, and respond intelligently.

This means your customers can communicate naturally while your business still benefits from automated responses and faster support.

Key Advantages

Using Audio Response helps businesses:

• Deliver a more natural and human-like customer experience

• Respond to customer questions faster

• Support voice-based communication across multiple channels

• Reduce manual responses from your support team

• Maintain consistent AI behavior across voice and text conversations
  

This feature is especially helpful for businesses that rely heavily on WhatsApp, Instagram, and Messenger conversations.

What is Audio Response in Tekmatix Conversations AI?

Audio Response allows your Tekmatix Conversations AI bot to understand voice messages sent by customers.

When a customer sends an audio message:

1. Tekmatix automatically transcribes the audio into text

2. The AI bot analyzes the message

3. The bot generates a relevant response based on its training and prompts

The reply is then sent to the customer using your configured AI conversation settings, ensuring a consistent experience.

Supported Messaging Channels

Audio Response works on messaging channels where Conversations AI is already active.

These include:

• WhatsApp

• Facebook Messenger

• Instagram Direct Messages

• SMS (MMS)

Make sure these channels are properly connected to your Tekmatix account before testing audio responses.

Supported Audio Formats

Tekmatix can process several types of audio messages.

Voice Notes (from Messaging Apps)

Supported platforms include:

• WhatsApp voice notes

• Facebook Messenger voice notes

• Instagram voice notes
  

These recordings are created directly inside the messaging apps using the microphone button.

Uploaded Audio Files

The system also supports common audio file formats, including:

• OGG

• MP3

• AAC

• M4A

• MPEG

• MP4 (audio-only)

Important:
Video files that contain audio are not supported. Only audio files can be transcribed.

How To Enable Audio Response in Tekmatix

Follow these steps to activate voice message responses for your AI bot.

Step 1: Open Conversations AI Settings

1. Log in to your Tekmatix account

2. Navigate to AI Agents

3. Click Conversation AI

4. Open the Agent List

   

Step 2: Edit Your AI Bot

1. Find the AI bot you want to configure

2. Click the three dots (⋮) next to the bot

3. Select Edit

   

This will open the bot’s configuration settings.

Step 3: Enable Voice Note Responses

1. Locate the setting labeled: “Also allow this bot to respond to Voice Notes”

2. Toggle the setting ON

3. Click Save Changes

   

Your AI bot can now process incoming voice messages.

Step 4: Test the Feature

To confirm everything is working:

1. Send a voice note to your business via:

   • WhatsApp

   • Facebook Messenger

   • Instagram
     

2. The system will:

   • Transcribe the audio

   • Pass it to your AI bot

   • Generate an intelligent response

If configured correctly, your AI bot will respond based on its training and prompts.

How Audio Response Works Behind the Scenes

Understanding how the system processes audio helps you design better AI interactions.

Wait Time Aggregation

The bot waits for the configured Wait Time Before Responding. This allows it to gather multiple incoming messages, such as:

• Audio messages

• Text messages

• Additional voice notes

It then sends one unified response for better context.

Message Limits

Your AI bot also follows your Maximum Message Limit settings. Once the limit is reached, the bot will pause until the next cycle.

AI Transparency

You can review how the AI generated a response by opening the AI Response Info sidebar within the conversation.

This allows you to see:

• The transcription

• The prompt used

• The training sources

• The reasoning behind the response
  
  

Real-World Example: Using Audio Response for Customer Support

Scenario: A Fitness Coaching Business

A fitness coach uses Tekmatix to manage client inquiries on WhatsApp.

Many clients prefer sending voice messages asking questions like:

“Hey, I just finished my workout. Can you remind me what my meal plan for today is?”

Before enabling Audio Response, these voice notes required manual replies from the coach or staff.

After enabling Audio Response in Conversations AI:

1. A client sends a voice note on WhatsApp.

2. Tekmatix transcribes the audio message.

3. The AI bot analyzes the request.

4. The bot responds with helpful information such as:

“Great job finishing your workout! According to your meal plan, today's lunch includes grilled chicken, brown rice, and vegetables.”

The client receives an instant response, while the coach saves time and focuses on higher-value tasks.

Best Practices for Using Audio Response

To get the best results from this feature:

✔ Train your AI bot with clear knowledge sources and prompts
✔ Use appropriate Wait Time settings to gather complete customer messages
✔ Test audio responses across multiple channels
✔ Monitor conversations using AI Response Info to improve accuracy

These steps help ensure your AI delivers relevant and reliable responses.

Frequently Asked Questions

Does Audio Response cost extra?

Audio transcription and AI responses are included under standard Conversations AI usage. Messaging costs may still apply depending on the channel used (such as SMS, MMS, or WhatsApp messaging fees).

Will the bot reply with audio?

Most responses are delivered as text messages for compatibility across platforms.

Can I enable audio responses for specific channels only?

Yes. In the bot settings, you can assign specific channels where the AI bot is active. The bot will only respond on those channels.

How are multiple audio messages handled?

If a customer sends multiple voice notes in a short period, the system processes them within the Wait Time window and generates one combined response.

Final Thoughts

The Audio Response feature in Tekmatix Conversations AI allows businesses to support customers who prefer speaking rather than typing.

By enabling this feature, you can:

• Improve customer experience

• Respond to voice messages automatically

• Reduce manual support workload

• Maintain consistent AI-driven conversations

As voice messaging continues to grow across platforms like WhatsApp and Instagram, enabling Audio Response can help your business stay responsive and efficient.