Let our Teksperts do your tech set-up and migration for you.
Whether it's a quick job you need done properly - or a major tech set-up project, our team of experienced Tekpserts are here to do all of the hard work FOR YOU!
Simply check the boxes for every single service that you'd like to know the pricing and services descriptions for, and we will send you a detFormailed Pricing Schedule.
Get a Quote (Pricing Schedule) For Tech Set-Up Services with Tekmatix
Please select all of the tech services that you would like to get pricing and more details about.
Note that this is a strictly 60 minutes of a Tekperts time - not a fixed service outcome.
Simply check the boxes for every single service that you'd like to know the pricing and services descriptions for, and we will send you a detFormailed Pricing Schedule.
Get a Quote (Pricing Schedule) For Tech Set-Up Services with Tekmatix
Please select all of the tech services that you would like to get pricing and more details about.
Note that this is a strictly 60 minutes of a Tekperts time - not a fixed service outcome.
In these sessions, one of our Teksperts will show you how to use different features and utilise your TekMatix account to it’s fullest!
You can ask any questions and get demo’s of any TekMatix Features.
Location: Remote Work From Home
Hours: Part time or fulltime available (reliability critical)
Reports To: COO/CTO and Project Manager
Company: Tekmatix – Australia’s Leading All-in-One, AI-Powered Business Platform
We are looking for client onboarding and tech support superstars to join our team of 'Teksperts' at Tekmatix.
This role REQUIRES getting on zoom calls with clients to help them onboard and get their accounts set up on the Tekmatix platform (built on top of a GHL HighLevel base); following our internal onboarding SOP; as well as managing customer support tickets, providing customer tech education, running support calls with customers and running tech training calls.
You MUST have extensive experience with and be an EXPERT on GHL, GoHighLevel based software (preferably GHL Certified).
Tekmatix is built on top of GHL, but has a number of extra feature API add-ons.
We are looking for a friendly, professional and EXPERT level colleagues to work in our team LONG TERM, permanently, full-time or part-time as a "Client Onboarding, Tech Support and Tech Support Officer" (Tekspert) for our GoHighLevel (GHL) SaaS software (Tekmatix).
We want somebody LONG TERM, PERMANENT - so please do NOT apply if you are only looking for something that is temporary.
This is a customer-focussed tech support role that will largely be spent doing:
- Customer demo calls to our potential SaaS customers
- Client onboarding calls to help clients get their SaaS accounts set up and running as per our SOP
- Tech support calls to help clients set up and use our platform features to their full advantage
- Everyday tech support and customer tech support
- Running daily group training calls where you will teach clients in small groups how to use particular features
We require a long-term, permanent member of our team to be responsible for:
- Software demo calls - Client onboarding and client account set-up - live on zoom calls (in English).- Creating and following our SOPs (standard operating procedures) for client onboarding, customer support queries and trouble-shooting customer issues- Getting on zoom calls with clients for their onboarding, tech support calls and to help them set up and manage their GHL SaaS account under our agency- Monitoring, managing and responding to customer support tickets and responding to support tickets as fast as possible- Running daily group training calls to demo features and show our users how to use their GHL accounts (as our agency) - Trouble-shooting and fixing client challenges and needs by doing it for them through the agency access; or creating Loom videos to show them how to do something; or in instant chat; or by getting on zoom calls with clients to help them reach a solution.
This is a customer-facing role, so it is also essential that you:
- You will need to have a friendly, kind, warm, helpful, very patient and solution-focussed character,
- You need to LOVE problem-solving and helping people with tech,
- You will need to be patient and kind to our customers who are afraid of technology and really need your support and expertise to get their businesses running,
- Are FLUENT in English at an expert level both spoken and written.
- You know GHL GoHighLevel at an EXPERT level - preferably be certified in GHL and absolute LOVE tech and passionately showing, teaching and supporting our clients in making magic happen with Tekmatix.
- You must have reliable internet, generator to cover power-outs, must have a fast computer/laptop, high-quality webcam and microphone in a quiet workspace for doing zoom calls with clients (you will use our company zoom account for calls).
This is a permanent, long-term position, and we need somebody who can stick to the shift times exactly every day to ensure that we have 24 hour service for our clients.
We are a friendly business, we love our work, we adore our customers and we have lots of fun whilst we all do our life's best work!
We cannot wait for you to join the Tekmatix family!
Please fill in the application form here (👇) and include a short video or Loom (2–3 minutes) introducing yourself.
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To ensure clarity and satisfaction, we’d like to outline the scope of our complimentary tech support and our paid services.
Our 24/7 Live Chat Support is free of charge and available to you at all times to get quick help and guidance.
Simply log in to your Tekmatix account and click on the purple ? chat box on the bottom right of your screen.
Hire a Tekspert and Done-For-You Tech Services:
You can hire our Teksperts to help you get anything done inside your Tekmatix account, for JUST $50 for 60mins.
You can also hand all of your work over to our team to set up all of your tech and migration for you.
Click here to BOOK A CALL WITH OUR TEKSPERTS
We can migrate all of your tech from other platforms you are currently using to Tekmatix. Whether you want to move from other course platforms, email marketing platforms, other websites or CRMs – our team can do all of t1 Columnhe migration work FOR you.
Simply fill in the quote request for below so that we can get a better idea of your project and send you a quote to migrate you.