Tekmatix Does Not Have Cancellation Fees or Lock-In Contracts

Cancelling your Tekmatix account is free of charge. There is no cancellation fee.

Tekmatix is an all-in-one business platform built on top of the HighLevel infrastructure.

When Tekmatix started in 2022, it quickly grew to lead the Australian market. It now has customers in over 30 countries, and it remains the largest HighLevel-based SaaS agency in Australia. The market has a strong preference for HighLevel as a platform, particularly when it comes with this much human support. As HighLevel has grown and it has become easier to create a white-label agency, competitiveness in this industry has increased dramatically.

With competition often come guerrilla marketing tactics, takedown strategies, and black-hat techniques aimed at taking down rivals. Tekmatix has certainly seen these come our way as a well-known and stand-out agency in the HighLevel white-label market. That is why it is important that we publish clear information for current and prospective customers to read before they believe incorrect or misleading content, claims and narratives online that have been published and amplified by competitors attempting to damage the Tekmatix brand.

I want to walk you through what our public terms actually say. The wording below is correct as of 9 November 2026. The most up-to-date version is always on our public terms page: tekmatix.com/terms. If you have any questions at all, you can reach the Tekmatix leadership team directly at [email protected].

I am Sarah Cordiner, and I launched Tekmatix. I am writing this because I want anyone researching us to find the truth, in plain language, from me.

Cancelling your account is free of charge

Our terms say this clearly:

"You are not locked in to any contract, and you are free to cancel your plan at any time."

They also say:

"Cancellation of your account is free of charge."

That is the starting point, and it is the most important line in this whole post. There is no cancellation fee to cancel your account with Tekmatix. Cancelling your account is free of charge.

You can submit a cancellation through the official cancellation form at tekmatix.com/cancel, or by emailing [email protected].

When you cancel, your account stays active until the end of your current billing period. That window is there so you can export your contact list, back up your data, and carry out your own migration to another platform if you wish. After that remaining period ends, the account is deleted, so please export anything you want to keep before then.

If you are on an annual plan, cancelling is still free of charge. There is still no cancellation fee. Unused prepaid time on an annual plan is not refunded, which is set out clearly in the terms. That is not an exit fee added on top of cancellation. It is the same approach most software companies take when someone pays for a year up front at a reduced rate.

You can export your contacts whenever you want

Inside Tekmatix, you do not have to wait until you cancel to take a copy of your contact list. You can log into your account and export your client data whenever you want.

Here is how:

1. Go to Contacts, then Smart Lists.
2. Filter or select the contacts you want to export, or choose all contacts.
3. Use Columns if you want to choose which fields are included.
4. Click Export. A CSV file downloads to your computer.

You will need admin permission to see the export button. We also have a full walkthrough here: How To Export Contacts to a CSV File in Tekmatix.

Exporting your own data is the privacy-law minimum that responsible software companies should offer. Tekmatix does that. What I want people to understand next is that Tekmatix also offers options that go well beyond that minimum.

I know how hard it is to leave a platform, because I have done it

I spent a decade building my business as CEO on other platforms.

I was a partner with ActiveCampaign. I taught over 22,000 people how to use it, and you can see that for yourself on my ActiveCampaign Email Automation Masterclass on Udemy, which now has 22,865 students. I was earning a great deal of money in affiliate commissions. I had hundreds of thousands of contacts in there, hundreds of workflows, hundreds of forms and multiple pipelines. I had spent a decade building that backend up.

Making the decision to move was a huge one, because all of that had to be completely rebuilt from scratch.

ActiveCampaign, like most of the other large software companies, does not provide a transfer-out of your live account to a competitor. That is completely standard industry practice. The usual choice is a paying account or a cancelled account. It is not standard practice for a software company to pick up your intellectual property, your data and your client setup and move the working account across to someone else.

What they do offer, and what privacy laws generally require, is the ability to export your data. That is also the case with Tekmatix. The difference is that Tekmatix does not stop there.

I was also using Thinkific to host my courses. I had hundreds of courses, thousands and thousands of students, and the sales pages for those courses were hosted on that platform too. Again, like other large software companies, they do not offer a transfer-out of the live account. You cancel, you export what you can, and you rebuild elsewhere.

Look at other large platforms as well: HubSpot, Salesforce, Mailchimp and many more. The standard model is the same. You can usually export your data. You cannot usually take your entire working account with you.

In the wider HighLevel community, including among some of the largest agencies, those in the highest award categories and often running more than 1,000 active sub-accounts, it is common that transfer-outs are not offered at all. Where they are offered, there is often a fee, or the customer is only able to export their contact database. That is completely standard practice in this industry.

I remember how hard that rebuild was. Recreating thousands of assets and pages somewhere else cost tens of thousands of dollars and months and months of work. That memory is a big part of why Tekmatix is set up the way it is.

Tekmatix offers optional transfer-out options separate from cancellation

Cancelling your account and exporting your contact information are completely free of charge. You can export your contact list and migrate elsewhere during your remaining billing period.

Tekmatix also offers entirely optional transfer-out services for customers who wish to move their account elsewhere. These are not exit fees or cancellation fees. They are services you can choose if you want more than a contact export.

Most other software companies, including companies of our size, do not offer account transfers. For people who want the flexibility to move without rebuilding at a cost of tens of thousands of dollars and months of work, having that choice is a genuine bonus.

While most software companies do not allow account transfers and usually offer cancellation as the only way to leave, Tekmatix provides more flexibility. We have created an optional transfer service that lets you choose to move your entire account elsewhere for a service fee.

Our public terms describe two optional transfer services.

1. Tekmatix offers full account transfers as an optional service

If you want to transfer your entire account to another HighLevel agency, the optional service fee is $1,000 USD. This is a transfer-out service you can choose, not a cancellation fee or an exit fee.

Once that transfer fee has been paid in full, the account is released in full. Your websites, funnels, calendars, contacts, opportunities and workflows move with your account.

HighLevel, as the infrastructure provider, determines the technical limitations of account transfers. These are not controlled by Tekmatix. Customers need to be aware of the following limitations in the transfer process:

• All workflows and automations are set to draft during a transfer, so they need to be checked and turned back on at the receiving side.
• Google, Facebook and other social connections, Stripe, smart lists, email and domain connections and SMTP settings do not carry across. They need to be reconnected.
• Additional subscriptions such as WhatsApp, dedicated IPs and hosting are cancelled as part of the transfer.
• You may choose to transfer your phone numbers. Any number you do not ask to transfer will be cancelled, and a transferred number will be out of use until the receiving provider reactivates it.

Tekmatix is responsible for releasing your account. We do not provide migration-out services. Your new provider is responsible for setting things up on their side.

If you want this path, you need to request the transfer before you cancel, because cancelling begins the process of deleting the account. If you have already submitted the cancellation form, your account is not shut down and deleted until the end of your current billing period. It is your responsibility to request your transfer or export your data before that period ends.

Anyone who has spent a substantial amount of time building their account will understand why this option exists. Rebuilding a mature account from a CSV export is slow, expensive and exhausting. Being able to take the account across, rather than starting at zero, can save an enormous amount of time, money and effort. It is an option well above what most software companies offer.

2. It's even easier to move directly to HighLevel

When customers learn that Tekmatix is built on the HighLevel platform, many decide they would like to move into their own HighLevel account and run their tech independently, outside the Tekmatix support and ecosystem.

As a partner of HighLevel, Tekmatix supports that choice. HighLevel has partnered with Tekmatix through an affiliate programme designed to benefit the customer, Tekmatix and HighLevel. The programme helps cover some of the loss of a client while allowing us to offer more flexible options.

If you are moving directly to your own privately owned, hosted and self-managed HighLevel account, Tekmatix can facilitate the transfer of your own intellectual property from our ecosystem into that account. We manage the process from our side through our affiliate link in partnership with HighLevel.

This takes staff time. Our team audits the account, removes unedited Tekmatix templates and intellectual property, and checks that your own intellectual property and any Tekmatix templates you have substantially edited stay with you.

A small charge of $150 USD covers some of the staff time needed for that audit and to make sure everything that is yours transfers properly. It is not an exit fee or a cancellation fee. Cancellation is free of charge. This is an optional service that covers some of the staff time involved.

The public-terms conditions for this service are:

• the account is being transferred directly to HighLevel
• the account is released by ejection to a new HighLevel account, with Tekmatix's affiliate link embedded in that ejection
• the resulting HighLevel signup is successfully recorded and tracked in Tekmatix's affiliate dashboard

If the signup does not register in our affiliate dashboard for any reason, the standard $1,000 USD transfer service fee applies instead. The account is not released until that tracking appears.

On this path, you receive your own content: the contacts, websites, funnels, calendars, opportunities and workflows that you built and own. Unedited Tekmatix materials, such as unedited templates, workflows and AI agents created by Tekmatix, are removed first. Anything you have substantially worked on and edited stays yours, as does work you paid Tekmatix to build for you. If you want to keep those Tekmatix materials, the full $1,000 USD transfer service is the option to choose.

The other transfer conditions still apply: workflows go to draft, connections need to be set up again, and Tekmatix does not provide migration-out services.

This flexibility is one of the reasons people feel safe joining Tekmatix

I launched Tekmatix wanting customers to have more options than I had when I left the platforms I had built my business on.

You can cancel your account free of charge.

You can stay until the end of your billing period, export your contact list, and migrate yourself.

And if you have built something substantial and you want help taking more of that account with you, there are optional transfer paths that most software companies simply do not offer.

Those optional transfer services are a benefit. They are offered with a lot of care, because I know what it costs in time, money and energy to rebuild a business backend from scratch. They are also designed so Tekmatix can keep providing serious human support to the customers who stay.

This is why people love the flexibility they have with their tech, and with Tekmatix. They are not choosing between "stay forever" and "lose everything today". They have choices.

The facts, one more time

• There is no cancellation fee to cancel your account with Tekmatix.
• Cancelling your Tekmatix account is free of charge, and always has been.
• Cancelling your account allows you to export your contact list and migrate elsewhere during your remaining billing period.
• You can also export your contacts at any time while your account is active, from Contacts, then Smart Lists.
• The transfer-out services are separate, optional services for people who want more than a standard data export. They go above and beyond what is available from most other software companies.
• The full picture is always in the live terms at tekmatix.com/terms.

If you want to ask anything about this, email the Tekmatix leadership team at [email protected]. We would rather answer a straight question than leave someone with a rumour.

If you would like to look around the platform, start at tekmatix.com.

After two decades in the tech space, I understand how confusing, overwhelming and complex choosing software can feel. Community conversations can bring together first-hand experience, hearsay and opinions from people who have never been customers. They can also be influenced by black-hat and guerrilla marketing tactics used by competitors trying to win business. Not everything you hear is true.

That is why I encourage business owners to do their own due diligence and get their own experience of each company. If you are considering Tekmatix, a demo call with our team is completely free of charge. You can ask your questions, look around the platform and meet the people who would be supporting you.

You can also visit the Tekmatix Facebook community to ask customers who are on Facebook for advice and hear about their experiences. Take the time to check that the information you rely on is correct and factual.

Book your free demo call with our team and explore whether Tekmatix is the right fit for your business.